Terms and conditions
BYLAWS OF THE GALILU ONLINE STORE (www.galilu.pl)
I. GENERAL INFORMATION
1. These bylaws (hereinafter referred to as the "Bylaws") regulate the use of the online store available on the website www.galilu.pl, including but not limited to: placing Orders for products available in the Store, delivering the ordered products to the Customer, methods of payment by the Customer of the sales price of the products, rules of use of the Newsletter services and creating an individual Customer account, as well as the right to withdraw from a contract for the sale of products and the rules for lodging and inquiring into complaints of consumers and a natural person concluding a contract for the sale of products directly related to his/her business activities, when it appears from such a contract that the contract is not of a professional nature for such a person, resulting in particular from the objects of his/her business activities, made available on the basis of the provisions on the Central Registration and Information on Economic Activity.
2. The GALILU store is owned by GALILU SPÓŁKA JAWNA - WARYNIA GRELA, AGNIESZKA ŁUKASIK with its registered office in Warsaw at ul. Mokotowska 26, 00-561 Warsaw, entered in the register of entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw - XII Commercial Division of the National Court Register under KRS number 0000245783, NIP: 5252350392 (hereinafter referred to as the "Store").
3. The object of the Store's business activity is the sale of perfumes and cosmetics.
4. Customers of the Store may be adult natural persons, as well as legal persons and unincorporated organizational units having legal capacity ("Customer").
5. The Store conducts its business activities both in Poland and dispatches products abroad as well. Foreign orders will be processed after individually agreeing with the Customer by telephone or e-mail on the terms and conditions of delivery (in order to order products to be dispatched abroad, please contact the Store at the e-mail address [email protected] before placing an online order.
6. To fully use the Store's services, the Customer should use an IT system with at least access to an Internet connection and a web browser.
II. OFFER
1. All prices given are expressed in Polish zloty and are gross prices (including VAT).
2. The price does not include delivery costs, which are added to the final price of the order subject to the delivery method chosen by the Customer, the value of the order and promotions applicable on the day of the order related to delivery costs. When placing an order, the Customer is informed about the delivery costs, which together are the value of the order.
3. The products sold by the Store come from renowned manufacturers, and the specifications provided are based on materials published by them.
4. The Store exercises due care to ensure that product photos reflect their colour and texture. The colours of the products in the photos, including different resolution and settings of the screen on which the photos are displayed or the use of a flash, may differ slightly from reality. For this reason, in addition to the photo, the Store also provides a product description.
5. Information on the product posted on the Store's website, including prices, photos and descriptions, is only an invitation to submit offers as defined in Article 71 of the Civil Code and does not constitute an offer as defined in Article 66 § 1 read in relation to Article 61 § 2 of the Civil Code. By completing the order form, the Customer submits an offer to purchase a specific product offered by the Store.
6. The offer is valid for 14 days from the date of its submission by the Customer. If the Store does not send a confirmation e-mail that the product has been sent, to the e-mail address provided by the Customer within this period, the offer expires. Confirmation of acceptance of the product order is considered a statement of acceptance of the offer by the Store, which means that a sales contract has been concluded.
7. The Store reserves the right to change the prices of offered products, provide new products to the offer, withdraw products, conduct and cancel promotional campaigns on the Store's website or make changes to them. Changes to the conditions for the order execution, including the price, may not occur after they have been accepted for execution by the Store.
8. Galilu does not use any solutions (algorithms) that enable adjusting the prices of goods for individual consumers or categories of consumers based on automated decision-making.
III. REGISTRATION IN THE STORE AND ORDERS
GENERAL PROVISIONS
1. Orders can be placed electronically via the Store's website available at www.galilu.pl.
2. Customers of the Store can place orders for products available in the Store:
a. using the Customer's individual account ("My Account") - after registering in the Store and logging in to the individual My Account, or
b. in the "Place an order" formula without the need to register and log in to My Account, after the requirements specified in the Bylaws have been met and the required data have been provided.
MY ACCOUNT
3. The registration in the Store and the creation of My Account occurs by correctly completing the registration form available on the website www.galilu.pl. In the form, the Customer should provide the following data:
a) given name and surname or name;
b) contact address for dispatching the products;
c) Taxpayer ID Number and registered office address (with respect to persons making purchases for the purpose of running a business);
d) contact telephone number;
e) e-mail address;
f) name identifying the Customer for the purposes of using the Store (login);
g) password.
4. The condition for the registration and creation of an individual My Account is that the Customer reads and accepts the Store Bylaws and Privacy Policy. Each logged-in Store Customer may delete My Account at any time by sending such a request to the e-mail address: [email protected]
5. After registering in the Store, logging in to My Account takes place using the e-mail address and password provided in the registration form. The Customer may not share My Account data and should protect it against access by third parties. After logging in, the Customer has the option of changing the data as well as changing the password to access My Account.
6. Registration in the Online Store and using the functionality of the Online Store websites (including browsing products, using My Account) is free of charge.
7. As part of the use of My Account, the Store provides the Customer with the "Favourites" functionality, under which the Customer can create a list of products in the Store in which he/she is interested and which he/she would like to receive as a gift. The Wish List may be made available by Customers to other people (via e-mail) using the functionality of the Store.
8. The Customer may use the Store and place orders without registering and creating My Account by placing orders in the "Place an order without registration" formula. In such a case, before placing the Order, the Customer is obliged to:
a) complete the order form specifying:
given name and surname (name);
contact telephone number;
e-mail address;
address data and if necessary, a different dispatch address, and
b) read and accept the provisions of the Store Bylaws and Privacy Policy.
PLACING ORDERS AND CONCLUDING A CONTRACT
9. Orders in the Store can be placed twenty-four (24) hours a day throughout the calendar year, however, orders placed on Fridays, weekends and public holidays will be processed on the next business day.
10. Sending an incorrectly completed form will not be treated as placing an order by the Customer.
11. In the ordering process, the Customer selects the product delivery options and payment methods available in the Store.
12. The Store offers Customers coupons providing discounts on products offered in the Store ("Discount Code"). In order to activate the Discount Code, the Customer should select the appropriate checkbox and enter and activate the code from the Discount Coupon. The Store will automatically calculate the appropriate discount value, which will be visible in the shopping cart. Detailed rules for the use of Discount Codes are set out in the Regulations for the Use of Galilu Discount Codes, which is attached hereto as an Annex. The Discount Code does not cover services such as delivery costs, packaging, treatments, samples and vouchers. Discount Codes cannot be combined with other promotions, discounts and rebates within the account created in the online store.
13. The Store offers to its Customers gift cards in selected denominations, enabling payment for products in the Store ("Gift Card"). If the Customer wants to use the Gift Card, after selecting the products and going to the Shopping Cart tab, he/ she should enter the appropriate Gift Card code and activate it. The value of the Gift Card will be included in the price of the products ordered. Detailed rules for using the Gift Card are set out in the Galilu Gift Card Use Regulations, which is attached hereto as an Annex.
14. The order placed by the Customer will be sent to the Store, and the Customer will be redirected to the website confirming the order with the "Pay for the order" option, and this way the Customer will be able to pay for his/her order after he/she has been redirected to the payment service website, if he/she chose such payment option in the ordering process. The order is valid after clicking the "Order and pay" button.
15. If the Customer has chosen the cash on delivery or cash payment method in the brick-and-mortar store, a website will appear confirming the order and information about the need to pay for the order.
16. The Store may cancel the order if the Customer does not collect the ordered products in the Store within 2 (“two”) business days from the date of placing the order. The order may also be cancelled:
a) if the Customer does not pay for the order within 2 ("two") business days of placing the order,
b) if the Customer provides incorrect data, making it impossible to execute the order or violates the provisions of these Bylaws
the Store will inform about the cancellation of the order by sending an e-mail to the Customer's address indicated in the order or indicated in the individual Customer Account.
17. Placing an order by the Customer means the Customer submitting an offer to conclude a sales (purchase) contract in accordance with the content of the order, where in the order, the Customer makes an offer to purchase the products listed therein at the prices specified in the order and undertakes to pay the price along with any costs of delivery and collect the ordered goods.
18. After placing the order, the Store automatically sends an order confirmation to the e-mail address provided by the Customer according to its content.
19. If the order is accepted, the Store sends the Customer information about the order being transferred for processing along with confirmation of the conclusion of the distance contract as defined in Article 21 of the Consumer Rights Act. Upon confirmation, a contract for the sale of the products specified in the order is concluded with the Customer.
20. In the case of promotional sales and the sale of selected products whose quantity is limited, the order will be processed in the order received by the Store until the products covered by the promotion or sale are sold out.
21. If there are any ambiguities with respect to the sent forms as to whether the Customer has correctly completed the form (in particular for the Customer's data), the Store will contact the Customer to clarify them. If no explanation is obtained from the Customer, the Store may refuse to confirm and process the order, of which the Store is required to immediately notify the Customer.
22. The Customer may make changes to the order during its execution until the product is dispatched to the Customer. To do this, please contact the Store by phone at: +48 690 350 196 (between 8 a.m. and 4 p.m., Monday to Friday) or by e-mail to the address: [email protected].
SALE OF PERFUME SAMPLES
23. In order to enable the Customer to get acquainted with selected products, the Store sells perfume samples (eau de toilette, eau de parfum, etc.) with a capacity of 2 ml ("Perfume Samples").
24. At a time, the Customer may order only one Perfume Sample of a given fragrance and no more than 10 ("ten") Perfume Samples of various fragrances. Each Customer may purchase a maximum of three Perfume Samples of one fragrance in his/her entire order history, including only one per calendar year.
* We include 3 free samples with each order. This offer does not apply to orders that consist of product samples only.
IV. PAYMENT METHODS
1. When placing an order, the Customer may choose the following payment methods depending on his/her own preferences and the selected method of delivery of the ordered product:
a) payment by card - payment or credit card upon delivery in the Galilu brick-and-mortar Store;
b) payment via the Autopay online payment system;
c) payment by online payment cards: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro
d) payment via the PayPal electronic payment system - operated by PayPal (Europe) S.à r.l. et Cie, S.C.A. (registered with R.C.S. Luxembourg under number B 118 349), with its official registered office in Luxembourg, L-2449, on the terms and conditions set out in the regulations for the provision of services of this company, http://www.paypal.pl/pl;
e) payment from funds available on the Galilu "Gift Card" - in accordance with the principles set out in the Bylaws;
f) payment by transfer to the account: GALILU SPÓŁKA JAWNA - WARYNIA GRELA, AGNIESZKA ŁUKASIK 87 1750 0012 0000 0000 1196 3099.
2. If the ordered product is to be delivered outside Poland, payment for the order is only possible in advance in the form of electronic payment.
V. DELIVERY
1. In Poland, products purchased in the Store are delivered via:
a) courier companies;
b) InPost S.A. parcel lockers;
2. If the product is delivered abroad, before confirming the order, the Store agrees with the Customer on the method and possibility of delivery to a given country and the dispatch cost. In this case, the Customer should contact the Store before placing the order.
3. The Customer can collect the order in person at one of the Galilu Stores, during the opening hours of a given Store.
4. The cost of dispatch using an external carrier depends on the type of a product (size, weight) and place of delivery. The Store may periodically exempt Customers from the costs of delivery of the ordered products for orders for products of a certain value. In such a case, the delivery costs are covered by the Store itself. Information in this regard will be posted on the Store's website.
5. The Store always informs the Customer about the delivery cost during placing the order. If the shipment is not collected for reasons attributable to the Customer, the next delivery of the shipment at the Customer's request may depend on covering the costs of the next delivery. In such cases, the Store will inform the Customer about additional delivery costs and payment method.
6. All shipments sent to the Customer are properly packed and insured.
7. On the day the shipment is delivered to the carrier, the Customer is notified by sending a message to the e-mail address indicated in the individual customer account - My Account or provided in the order form in the "Place an order without registration" formula.
8. The Customer is required to examine the delivered shipment upon its receipt from the carrier. If the shipment is damaged, the Customer should request the supplier's employee to prepare an appropriate report. Due to the Store's liability for product damage that occurred during transport, the Customer will inform the Store about the detected damage and the signed report on damage.
9. The moment of delivery of the product to the Customer is the moment of receipt of the product from the carrier. The proof of product release is the release document or bill of lading signed by the Customer.
10. The Store is responsible for any damage to the product that occurred during transportation. For this reason, by accepting the Bylaws, the Customer agrees that the Store will have any claims against the carrier related to loss, damage, loss related to the delivery of the product or delay in the delivery of the product. This does not deprive the Customer of the right to pursue claims from the carrier under the law.
VI. ORDER EXECUTION TIME
1. The order processing time usually does not exceed 7 ("seven") business days from the date of a duly placed order (Monday - Friday, excluding Saturday and Sunday and public holidays), unless the Store has agreed with the Customer on another delivery date convenient for the Customer exceeding 7 (“seven”) business days. An exception may be orders for products that are currently unavailable or imported upon individual Customer's request, or that are ordered from abroad. In such a case, before confirming the order, namely, accepting it for processing, the Store will immediately notify the Customer of the expected dispatch date and determine whether the Customer maintains his order.
2. The order processing time is counted from the moment of obtaining positive payment authorization.
3. If it is impossible to execute the order, the Store will immediately notify the Customer of this fact and the reason for the inability to carry out the order and will immediately refund the entire amount of money received from the Customer and delivery costs, no later than 30 ("thirty") calendar days from placing the order.
4. The Customer is informed about the order completion date when the order is verified by the Store (via e-mail to the address provided during registration). Additionally, the Store informs about product availability for each product listed on the Store's website.
5. The Customer can check the order status on the Store's website in the "Order history" tab, available after logging in to My Account.
VII. RECEIPTS AND VAT INVOICES
1. An original receipt or VAT invoice is attached to each product purchased in the Store.
2. If the Customer did not provide the NIP (Taxpayer ID Number) during registration or placing an order and indicated that he/she requested an invoice, the invoice may not include it.
3. At the Customer's request, the Store will specify Taxpayer ID Number provided by the Customer on the invoice.
VIII. LIABILITY FOR PRODUCT DEFECTS AND NON-COMPLIANCE WITH THE CONTRACT, CHECKING SHIPMENTS
1. The Customer should determine the condition of the shipment upon receipt, and if there is any trace of damage to the shipment or its seals, closures or walls, or other damage to the shipment, he/ she should report any objections to the carrier and request a report on the condition of the shipment. The Customer will inform the Store about any detected violations or damage and the signed damage report.
2. In the event of any damage or loss to the shipment that could not be noticed at the time of receipt, the Customer should inform the carrier immediately after noticing it and request that a damage report be drawn up.
3. Failure to draw up a report determining the condition of the shipment does not make it impossible to file a complaint (a claim for non-compliance of the product with the contract), but it is only intended to speed up its consideration and facilitate the procedure.
COMPLAINTS AND WARRANTY
4. The Store is liable to the Customer for non-compliance of the product or service with the contract under the terms set out in the provisions of:
a) the Act of 30 May 2014 on Consumer Rights - in the case of Customers who are consumers and natural persons concluding a contract directly related to their business activities, when from such a contract it appears that the contract is not of a professional nature for the person, resulting in particular from the objects of his/her business activities, made available pursuant to the provisions on the Central Registration and Information on Economic Activity;
b) the Civil Code – with respect to other Customers.
5. Complaints may be lodged:
a) in writing to the address of Galilu, ul. Stępińska 22/30 lokal 311, 00-739 Warsaw;
b) electronically to the e-mail address [email protected].
6. In order to make a complaint, the Customer may use the complaint form, which can be downloaded HERE, however, this is not obligatory. In the complaint, the Customer should describe the non-compliance of the product with the contract. In particular, the Customer may provide photo documentation, a damage report drawn up by the courier and provide explanations. The Customer provides the Product at the expense of the Store. It does not apply to cases in which sending the product is unnecessary to clarify the matter and the Customer only requests a price reduction, provided that he/she is entitled to do that in accordance with the provisions specified above.
7. Within 14 ("fourteen") days of receiving the complaint, the Store will respond to the complaint and notify the Customer about further proceedings in writing or electronically to the e-mail address indicated in My Account or to the address indicated when placing the order "Place an order without registration“.
8. The Store will refund money within 7 ("seven") days of admitting a complaint.
9. A Customer who is not a Consumer or is not a natural person concluding a contract for the sale of products directly related to his/her business activity, when from the contract it appears that the contract is not of a professional nature for this person, resulting in particular from the objects of his/her business activity, made available under the provisions on the Central Registration and Information on Economic Activity, may lodge a complaint, and the Store's liability under the warranty is limited in such a case to the removal of the defect. In such a case, the Store will, at its own discretion, replace the defective product with a defect-free one or remove the identified defect.
10. The Store may also refund the price paid for the product with defects to a Customer who is not a Consumer or is not a natural person concluding a contract for the sale of products directly related to his/her business activity, if from the contract it appears that the contract is not of a professional nature for this person, resulting in particular from the objects of his/her business activity, made available pursuant to the provisions on the Central Registration and Information on Economic Activity. Within the remaining scope, the Store's liability resulting from warranty for product defects is excluded towards Customers who are not Consumers or who are not natural persons concluding a contract for the sale of products directly related to their business activities, when from the contract it appears that the contract is not of a professional nature for such persons, resulting in particular from the objects of their business activities, made available pursuant to the provisions on the Central Registration and Information on Economic Activity.
11. Subject to mandatory provisions of law, the Store's liability for damage caused to Customers who are not Consumers or who are not natural persons concluding a contract for the sale of products directly related to their business activities, when from the contract it appears that the contract is not of a professional nature for such persons, resulting in particular from the objects of their business activities, made available on the basis of the provisions on the Central Registration and Information on Economic Activity, is limited to the amount that such a Customer paid for a given product.
12. Under Article 14 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on consumer disputes ODR) the Store provides a link to the EU online platform ODR (Online Dispute Resolution), available at: http://ec.europa.eu/consumers/odr/.
13. To the extent permitted by law, the Store does not consent to out-of-court dispute resolution.
IX. WAIVER OF THE CONTRACT AND RETURN OF THE PRODUCT
1. The right to return a product, without giving a reason, is vested in the Customer who is a consumer as defined by the law, hereinafter referred to as the "Consumer" and to a natural person concluding a contract for the sale of products directly related to his/her business activity, when from the contract it appears that the contract is not of a professional nature, resulting in particular from the objects of his/her business activity, made available pursuant to the provisions on the Central Registration and Information on Economic Activity.
2. The waiver may take place within 14 days ("fourteen") from the date of delivery of the goods by the carrier without giving reasons. To meet this deadline, it is sufficient to send a statement of waiver of the contract before its expiry to the e-mail address [email protected] or by post to the following address of Galilu, ul. Stępińska 22/30, Lokal 311, 00-739 Warsaw. In order to make a statement of waiver of the contract, the persons listed in section 1 above may use the return form, the template of which can be downloaded HERE, or the form which is an annex to the Act of 30 May 2014 on consumer rights.
3. You can waive the contract both in terms of the entire order (effective for all products in the order), as well as in relation to selected products included in the order (then the contract will continue to be effective in relation to the remaining products for which no withdrawal has been made). In the event of returning selected products included in the order that reduce the value of the order, we reserve the right to charge the Customer with additional costs (delivery cost selected during placing an order).
4. In the event of withdrawal from the contract, the Customer referred to in section 1 is obliged to return the purchased product in an unchanged condition, namely with the same quantitative and qualitative composition, with tags and unbroken seals, without damage and traces of use, in the original packaging, unless the change was necessary to determine the nature, characteristics and functioning of the product. If an additional product (perfume/care samples, "gift") was included free of charge with the purchased product, it is also subject to return. The Customer referred to in section 1 is liable for reducing the value of the product resulting from using it in a way that goes beyond what is necessary (for example, opening the product, breaking seals, using perfumes or cosmetics).
5. The Customer referred to in section 1 is required to return the product(s) within 14 (“fourteen”) calendar days from sending the statement of waiver of the contract.
6. The product should be returned in a way that ensures its safe delivery to the Store. In the case of shipment, the product packaging should ensure safe transportation.
7. The Customer referred to in section 1, who is waiving the contract incurs the direct costs of returning the products.
8. The right to waive the contract does not apply in the case of ordering products that are non-prefabricated items, manufactured according to the Consumer's specifications or intended to meet his/her individual needs, as well as products in a sealed package which cannot be returned after opening the package due to healthcare or hygienic reasons if the packaging has been opened after delivery.
9. The Store will refund the payments within 14 ("fourteen") business days from receipt of the statement of waiver of the contract, and the Store may withhold the refund until the product is received or until it receives proof of returning the product, whichever occurs first. The Store makes the refund using the same payment methods, unless the person withdrawing from the contract has expressly agreed to a different method of refund, which does not involve any costs for him/her. If the Customer has chosen a different method than the cheapest delivery method offered by the Store, the Store is not obliged to refund additional delivery costs.
X. THE BYLAWS
1. The Bylaws are made available to the Customer in electronic form. The Customer has the option of printing the Bylaws and saving them on his/her own data carrier. The Bylaws are also available at: http://www.galilu.pl/regulamin.
2. The Bylaws may be amended provided that they do not violate the rights acquired by Customers. Any changes will not apply to orders placed before the amendments to the Bylaws.
3. The Store will notify about amendments to the Bylaws by posting appropriate information under the "Bylaws" link for a period of 30 ("thirty") days. The old Bylaws apply to orders placed and accepted during the period of validity of the old Bylaws. Amendments to the Bylaws will be posted on the Store's website 30 (“thirty”) days before their entry into force.
XI. PERSONAL DATA
1. The controller of personal data of the Customers of the Store is the ("Controller").
2. Personal data of the Customers of the Store provided in the My Account registration process, when placing an order without registration, when ordering the Newsletter service and when contacting the Store, are processed by GALILU SPÓŁKA JAWNA - WARYNIA GRELA, AGNIESZKA ŁUKASIK with its registered office in Warsaw, ul. Mokotowska 26, 00-561 Warsaw, entered in the register of entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw - XII Commercial Division of the National Court Register under KRS number 0000245783, NIP (Taxpayer ID Number): 5252350392 (the "Controller").
3. Providing personal data by the Customer is voluntary, but necessary to use the Store.
4. The Controller processes personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
5. Detailed provisions regarding the protection of the Customer's personal data can be found in the Privacy Policy.
XII. FINAL PROVISIONS
1. In all matters not regulated by these Bylaws, Polish law shall apply, in particular the Civil Code and the Consumer Rights Act.
2. If any provision of these Bylaws turns out to be invalid, in particular with respect to the consumer law, the Store will not apply such a provision, which will be replaced by an appropriate norm of general law.
3. Disputes arising from the use of the Store will be resolved by the court having jurisdiction, in accordance with the provisions of the Polish Code of Civil Procedure. With respect to the Customers who are not consumers and who are not natural persons who conclude a contract for the sale of products directly related to their business activities, when from such a contract it appears that the contract is not of a professional nature for the person, resulting in particular from the objects of their business activities, made available on the basis of the provisions on the Central Registration and Information on Economic Activity, the applicable court will be the court of law with jurisdiction over the registered office of GALILU Sp. j. WARYNIA GRELA, AGNIESZKA ŁUKASIK based in Warsaw, ul. Mokotowska 26, 00-561 Warsaw.
4. The Customer is entitled and obliged to use the Store in accordance with its intended purpose, committing not to take any actions that could affect the proper functioning of the Store, in particular to interfere with the content of the Store, including the accounts of other Customers, technical elements of the IT system, to provide false data, or to use other people's payment instruments or funds to make payments for products. The Customer undertakes not to provide any content that is illegal or contrary to good practices.
5. Reviews about the products can only be published by the Customers who have an individual user account - My Account and after they have logged in to it.
6. Galilu does not ensure that reviews about the products published in the Store come from the consumers who have purchased or used the specific product about which they publish a review.
7. Reviews can be made in descriptive form and by awarding stars from 1 to 5. The average number of stars from all reviews about the product appears next to the product.
8. Galilu does not moderate or edit reviews posted by customers, but reserves the right to remove the reviews that:
a) violate the law, good customs or principles of community life, in particular violate someone's personal rights or contain vulgarisms;
b) contain personal or company data and do not refer to the products reviewed;
c) contain files or links to other websites.
9. In all matters relating to the publication of reviews in the Store, you can contact us electronically at: [email protected].
10. Publishing reviews in the Store that violate the rights of third parties, including the reputation and other personal rights of third parties is prohibited. Posting reviews advertising other websites or entities in the Store, as well as reviews containing personal data of any persons is prohibited.
11. All correspondence and the product returned or defective should be sent to the address of GALILU Sp. j. WARYNIA GRELA, AGNIESZKA ŁUKASIK ul. Mokotowska 26, 00-561 Warsaw, unless the Store's representative provides the Customer with a different correspondence address in writing or by e-mail.
12. The Customer can also contact the Store via chat on the website and via e-mail [email protected] or by phone: 572 288 722.
13. All trademarks and names of companies published in the Store are used only for informational purposes and are the exclusive property of such entities.
14. The Store informs that product descriptions and their data posted on the website www.galilu.pl are based on information and assurances of their manufacturers. The Store exercises due diligence in checking whether the data correspond to reality.
15. The Bylaws are valid from 1 January 2023.
NEWSLETTER REGULATIONS (www.galilu.pl)
These Regulations specify the rules for using the Newsletter services provided by the online store www.galilu.pl (the "Store") run by: GALILU SPÓŁKA JAWNA - WARYNIA GRELA, AGNIESZKA ŁUKASIK with its registered office in Warsaw, ul. Mokotowska 26, 00-561 Warsaw, KRS 0000245783.
The Newsletter service is ordered via:
→ entering the correct e-mail address in the form on the website www.galilu.pl,
→ reading the Regulations, confirming their provisions, pressing the active "Save" icon
→ clicking the link confirming registration and consenting to receiving the Newsletter included in the automatic message sent by the Controller to the provided e-mail address.
Using an active link confirming registration means that the User's e-mail address will from now be used to provide the Newsletter service.
The Newsletter service is provided free of charge for an indefinite time or until you cancel the service provided or until the Controller terminates the provision of this service, which may occur at any time.
Using the Newsletter service requires a computer or other device with Internet access, any web browser and an active e-mail account.
You can unsubscribe from the Newsletter at any time by clicking the appropriate link in each received Newsletter message or by sending such a request by e-mail to [email protected].
As part of the Newsletter service, the Recipient receives messages in the form of an electronic letter (e-mail) to the address indicated by the user in the form, no more than 4 times a month.
The newsletter will contain information about new products, interesting facts from the perfume, cosmetics and lifestyle industries, as well as the offer of products and services offered by the Store or entities cooperating with it, including information about current promotions and competitions. The newsletter will contain commercial information as defined by the provisions of the Act of 18 July 2002 on the provision of electronic services.
Complaints regarding the Newsletter service may be lodged via e-mail to [email protected], providing at least a description of the matter to which the complaint relates and the e-mail address provided during registration. The complaint will be considered and a response will be provided within 14 ("fourteen") business days from the date of receipt of the notification.
The Controller of personal data processed in connection with the provision of the Newsletter service is GALILU SPÓŁKA JAWNA - WARYNIA GRELA, AGNIESZKA ŁUKASIK with its registered office in Warsaw, ul. Mokotowska 26, 00-561 Warsaw KRS 0000245783 (the "Controller"). Personal data provided when subscribing to the service will be processed solely for the purpose of providing the Newsletter service.
The legal basis for the processing of personal data is Article 6.1 letter b of the General Data Protection Regulation ("GDPR"), namely performance by the Controller of the contract for the provision of the Newsletter delivery services. Personal data will be made available to third parties solely for the purpose of providing the Newsletter service and administrative and technical support for the Controller, including to entities responsible for the IT support of the service. Personal data will be processed for the period of using the Newsletter service. If you unsubscribe from the service, your personal data will be deleted immediately. Providing personal data (e-mail address) is voluntary, but necessary for the Controller to perform the contract for the delivery of the Newsletter (providing the service electronically).
Within the rights granted by the provisions on the personal data protection, the data subject has the right to:
→ have access to his/her personal data and their rectification;
→ obtain a copy of personal data processed by the Controller upon request;
→ delete his/her personal data and restrict their processing;
→ transfer personal data to another personal data controller;
→ object to the processing of his/her personal data.
In all matters related to the processing of personal data, you can contact the Controller: by post to the address of the Controller's registered office, by e-mail to [email protected] or by phone at +48 690 350 196. If it is considered that personal data are processed contrary to law, each data subject has the right to file a complaint with the supervisory authority - the President of the Personal Data Protection Office, ul. Stawki 2, 00 - 193 Warsaw.
Warsaw, 16 February 2024
REGULATIONS FOR GALILU GIFT VOUCHERS AND DISCOUNT CODES
GENERAL PROVISIONS
The provider of Gift Vouchers and Discount Codes is GALILU SPÓŁKA JAWNA - WARYNIA GRELA, AGNIESZKA ŁUKASIK with its registered office in Warsaw, ul. Mokotowska 26, 00-561 Warsaw, entered in the register of entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw - XII Commercial Division of the National Court Register, KRS: 0000245783, NIP (Taxpayer ID Number): 5252350392 (hereinafter referred to as the "Provider" or the "Store").
A Gift Voucher is a bearer merchandise voucher issued by the Provider, entitling the user to a single or multiple redemption, up to a maximum amount equal to the value of the Gift Voucher or the value of the funds available for it.
The Galilu Discount Code is an electronic discount code in the form of a numerical code to be redeemed in the Galilu online store, enabling you to obtain a percentage or amount discount on the ordered products.
The Gift Voucher has a tangible form (a paper voucher with an identification number), which can only be redeemed in a Galilu brick-and-mortar store. At the user's request, the Provider may generate an electronic version of the Gift Voucher in the form of a code to be redeemed only in the Galilu online store.
PURCHASE AND USE OF THE GIFT VOUCHER
The Gift Voucher may have a value of PLN 100 ("one hundred"), PLN 200 ("two hundred"), PLN 500 ("five hundred") and PLN 1,000 ("one thousand"). The Gift Voucher is not an electronic payment instrument and is not a payment card within the meaning of the law.
The Vouchers are valid for 12 months from the date of purchase (one year). After the expiration date, unused Gift Voucher funds are non-refundable.
The Gift Voucher cannot be exchanged for cash in whole or in part, either during or after its validity period.
The Gift Voucher can be purchased in the Galilu online store and in the Galilu brick-and-mortar stores. The buyer cannot pay for a Gift Voucher using another Gift Voucher.
The Gift Voucher can only be redeemed in a brick-and-mortar store. At the customer's special request, the Provider may generate a Gift Voucher for use in the online store. The Gift Voucher in the Galilu online store will be redeemed by selecting the appropriate option in the form during the ordering process and entering the unique code from the Gift Voucher. The system will automatically appropriate the funds towards the price of the ordered products.
The Gift Voucher is redeemed in a Galilu brick-and-mortar store done by presenting the Gift Voucher to the seller, who will include its value in the price of the purchased Products. When redeeming the Gift Voucher in a Galilu brick-and-mortar store, the user is not entitled to receive change in cash if the value of the purchased products is lower than the nominal value of the Gift Voucher funds. The remaining funds should be used during the validity period of the Gift Voucher.
If the value of the purchased products is higher than the value of the funds collected on the Gift Voucher, the user may pay the remaining part in a manner accepted by the Store.
If consumers withdraw from the contract and return the product purchased using the Gift Voucher, the Provider will issue the user a new Gift Voucher with a value equivalent to the purchase price paid using the Gift Voucher.
DISCOUNT CODE POLICY
The Provider provides the discount code in the form of an electronic letter (e-mail) or text message (SMS).
Discount Codes cannot be purchased, but they are issued only as part of advertising campaigns and other campaigns organized by the Provider, as well as due to a complaint or as compensation. Discount Codes have a specific expiry date.
The discount code can only be used by customers who have an individual "My Account" account in the Galilu online store. Discount Codes cannot be used for purchases in the Galilu brick-and-mortar stores.
In order to use the Discount Code, you should enter the received numeric code string in the order form in the indicated box. By entering the numerical code from the granted Discount Code in the order form you will activate a percentage or amount discount of a specific value on the ordered products.
The discount obtained using the Discount Code is calculated on the order value, excluding dispatch costs.
Discount codes cannot be added up. Only one discount code can be used per order.
If you use the Discount Code that provides an amount discount, the value of the ordered product(s) must be no less than the amount discount granted under the Discount Code.
The discount code cannot be exchanged for cash.
The Provider will not return the Discount Code if the product is fully or partially returned and the Provider has refunded the payment received.
COMPLAINTS
All complaints about Gift Vouchers and Discount Codes may be sent to the address of the Provider's registered office or electronically to the e-mail address [email protected]
The complaint should contain the following information: data enabling identification of the complaint and enabling the response to the complaint, description of the grounds for the complaint and specification of the requests made.
The Provider will inquire into the filed complaints no later than 14 ("fourteen") days from the date of filing of the complaint. When inquiring into a complaint, the Provider refers to the provisions of generally applicable law and the provisions of the Regulations.
The Provider responds to the complaint in the same form in which it was lodged or in the manner indicated by the complainant.
In the event of a complaint concerning damage to a Gift Voucher that prevents its use, the complainant should provide the damaged Gift Voucher together with the letter of complaint. If the complaint is accepted, the Provider will issue a new Gift Voucher of the same value, while invalidating the damaged one.
FINAL PROVISIONS
These regulations constitute an annex to the Bylaws of the Galilu Online Store.
